Privacy Policy

Who we are

This website is operated by Carman Friend.

Our website address is: https://www.carmanfriend.com.

If you have any questions about this privacy policy or how we handle your personal information, please contact us using the details provided on our website.

Information we collect

We may collect personal information when you use our website, contact us, submit an enquiry form, request a valuation, arrange a viewing, ask for property information, or otherwise communicate with us.

The information we collect may include:

your name;
email address;
telephone number;
address or property address;
details of your enquiry;
property preferences;
any other information you choose to provide through our forms or correspondence.

We may also collect limited technical information when you visit the website, such as your IP address, browser type, device information, pages visited and how you interact with the website.

Website forms

Our website uses Fluent Forms to manage enquiry forms.

When you submit a form on our website, we collect the information shown in the form so that we can respond to your enquiry and provide the service you have requested.

For example, this may include responding to a property enquiry, arranging a viewing, contacting you about a valuation, or replying to a general question.

Form submissions may be stored within the website administration area and may also be sent to Carman Friend by email.

We do not allow visitors to leave public comments on our website.

Google reCAPTCHA

We use Google reCAPTCHA on our website forms to help protect the website from spam, abuse and automated submissions.

Google reCAPTCHA may collect information such as your IP address, browser and device information, and interactions with the website to determine whether a form submission is likely to be made by a human or by an automated system.

Use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate location, referral source and interactions with the website.

This information helps us improve the website, understand which pages are useful, and monitor website performance.

Where required, analytics cookies will only be used with your consent.

Google Maps

Our website may use Google Maps to display office locations, property locations or other map-based information.

When you view or interact with Google Maps, Google may collect information about your use of the maps service, including your IP address, browser and device information, and interactions with the map.

Use of Google Maps is subject to Google’s Privacy Policy and Terms of Service.

Cookies

Our website may use cookies and similar technologies to help the website work properly, improve user experience, understand how visitors use the site, support website security and prevent spam.

Cookies are small text files placed on your device when you visit a website.

Some cookies may be essential for the website to function. Others, such as analytics cookies, will only be used where appropriate consent has been given.

Cookies may be used by:

the website itself;
Google Analytics;
Google reCAPTCHA;
Google Maps;
Fluent Forms or related WordPress functionality.

You can control cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

Embedded content from other websites

Pages on this website may include embedded content from other websites, such as maps, property feeds, videos, images, virtual tours or other third-party content.

Embedded content from other websites behaves in the same way as if you had visited that website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content.

We recommend reviewing the privacy policies of any third-party websites or services you interact with.

How we use your information

We may use your personal information to:

respond to your enquiry;
arrange property viewings or valuations;
provide information about properties or services you have requested;
manage our relationship with you;
improve our website and services;
protect the website from spam, misuse and security risks;
keep appropriate business records;
comply with legal, regulatory or professional obligations;
protect our legal rights.

Lawful basis for using your information

We will only use your personal information where we have a lawful basis to do so. This may include:

where it is necessary to respond to your enquiry or take steps before entering into a contract;
where it is necessary for the performance of a contract with you;
where we have a legitimate interest in running and improving our business, responding to enquiries, managing customer relationships and protecting our website;
where we need to comply with a legal obligation;
where you have given consent, for example for certain types of marketing communication or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

Who we share your data with

We may share your personal information with trusted third parties where necessary to provide our services, operate our website, respond to your enquiry, or comply with legal obligations.

This may include:

website hosting providers;
website developers or technical support providers;
Fluent Forms or related WordPress services used to process form submissions;
Google, where Google Analytics, Google reCAPTCHA or Google Maps are used;
email and communication service providers;
property software or CRM providers;
professional advisers;
legal, regulatory or law enforcement bodies where required.

We will not sell your personal information.

How long we retain your data

We will only keep your personal information for as long as necessary for the purpose it was collected.

General website enquiries that do not progress further are normally retained for up to 12 months.

Where an enquiry leads to a valuation, viewing, instruction, offer, purchase, sale, tenancy, complaint, legal obligation or ongoing business relationship, we may retain the information for longer where necessary for business, legal, regulatory, accounting or dispute-resolution purposes.

Form submissions stored within the website will be reviewed periodically and deleted when they are no longer required.

Analytics information may be retained for the period set within Google Analytics.

When personal information is no longer required, we will securely delete it or anonymise it.

Your rights

Depending on the circumstances, you may have the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain uses of your information;
withdraw consent where we rely on consent;
request a copy of your information in a portable format.

These rights may be subject to certain legal limitations.

To exercise your rights, please contact us using the details provided on our website.

Security

We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website or online transmission is completely secure, and you should take care when submitting information online.

Where your data is sent

Information submitted through our website may be processed by our website hosting provider, email provider, Fluent Forms, WordPress, property software provider or other trusted service providers used to operate the website and respond to enquiries.

Technical and usage data may also be processed by Google where Google Analytics, Google reCAPTCHA or Google Maps are used.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page.

Last updated: June 2026